We are seeking a Temporary Customer Service Advisor to provide exceptional support to customers in a fast‑paced retail environment. This role requires strong communication skills and a focus on delivering outstanding service.
Client Details
Our client is a well‑established organisation within the retail industry, known for its commitment to providing excellent customer experiences. Operating as part of a medium‑sized team, they pride themselves on their professional approach and customer‑focused ethos.
Description
* Respond to customer queries via phone and email channels.
* Resolve customer complaints and escape issues when necessary.
* Provide accurate information about products, services, and promotions.
* Process orders, returns, and exchanges efficiently.
* Maintain accurate customer records and update databases as required.
* Collaborate with team members to ensure a seamless customer experience.
* Meet and exceed customer service performance metrics.
* Assist with general administrative tasks to support the customer service department.
Profile
A successful Temporary Customer Service Advisor should have:
* Excellent verbal and written communication skills.
* Experience within a customer call handling role would be beneficial.
* Strong problem‑solving abilities and attention to detail.
* Proficiency in using computer systems and customer service software.
* Ability to manage multiple tasks in a busy retail environment.
* A positive attitude and a customer‑focused mindset.
* Flexibility to adapt to changing priorities and schedules.
Job Offer
* Opportunity to gain valuable experience within the retail industry.
* Immediate start.
* Weekly pay.
* Possibility for temp to perm.
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