Overview
The role of a Crew Member is essential and diverse. You will be responsible for tasks such as taking orders, completing deep cleaning, and ensuring excellent customer service. Working as part of a large, diverse team, you'll need to work quickly and multitask effectively, especially during busy periods.
Our stores can become very busy rapidly, so alertness and prompt assistance to customers are crucial. Providing attentive service, listening to customer needs, and addressing their concerns are key to ensuring they have a positive experience and return to us.
Below are some of the duties and responsibilities associated with the role (not in any particular order):
* Communicating effectively with team members
* Standing for most of the shift
* Working efficiently in a fast-paced environment
* Stocking supplies, including frozen and dry products
* Safely lifting stock
* Taking orders at the front counter or drive-thru
* Collaborating with team members in the same area
* Cooking and preparing food
* Managing the drinks station
* Communicating with Uber drivers as part of our team
* Delivering orders to customers in the dining area
* Cleaning tasks such as sweeping, mopping, and detailed cleaning of tables and equipment
* Washing dishes and utensils following proper procedures
* Cleaning grease vats (a necessary but less pleasant task)
* Changing and washing cloths
* Completing food waste counts
These responsibilities highlight the key aspects of the Crew Member role.
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