The Belfry
Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms
and suites, several restaurants and bars, events and meetings spaces, a leisure
club and spa. Our three golf courses, including The Brabazon, are recognised as
world-class, and home to this year’s Betfred British Masters. Whether you're
drawn to our iconic golf courses, the serenity of the spa, the excitement of
guest services, or our behind-the-scenes operations, there's a place for you in
our vibrant team.
We are
writing a new and exciting chapter in the history of The Belfry. A major
expansion and renovation project has begun at our resort, due for completion in
Autumn 2025. With a substantial investment in excess of £80 million, we are
enriching our resort including the addition of a new event space, The Masters
Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe
in taking care of our team just as much as we do our guests. That's why we were
named in the 2024 Caterer’s Top 30 Best Places to Work, as well as
Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new
and unparalleled resort.
The Belfry
Hotel & Resort Sales Team recently won the miaList2021 Best Sales and
Marketing Team, testament to their excellent customer relationships and
results-driven work ethics. Our sales office is a fast-paced, supportive
environment, with people who are passionate about delivering great service and
achieving their potential.
We have a
fantastic opportunity for a Sales Administrator to work in our dynamic Sales
team at The Belfry, England’s leading Hotel and Resort.
Sales
Joining the
sales team offers a dynamic and fulfilling experience, recognised as the Best
Sales and Marketing Team. Our fast-paced environment adopts personal and
professional growth, with a focus on exceptional service and maximising
potential. The team specialises in conference and events sales, special events,
and golf sales, offering diverse opportunities. The Belfry Hotel & Resort
provides an exceptional venue for career advancement.
Key
Responsibilities:
·
Provide
administrative support to the sales team, ensuring that all sales orders and
queries are processed accurately and promptly
·
Update
and maintain customer records and sales databases
·
Arranging/booking
internal meetings
·
Preparing
event contracts, daily reports, and other sales-related documentation
·
Liaise
with suppliers, and internal teams to ensure deadlines are met
·
Attend
internal meeting such as operational, Health & Safety
Key
Requirements:
The ideal
candidate will have experience in an administrative role, reception or
reservations and possess excellent verbal & written communication skills.
In addition,
you will be:
·
Methodical
- accurate & ability to work on own initiative, with outstanding attention
to detail
·
Computer
literate, with experience of hotel PMS. i.e. Delphi & Daylight
·
Guest
focused and enthusiastic, with excellent customer service skills
·
Flexible
and capable of working well within a team
·
Proven
experience in an administrative or customer service role (experience in a sales
environment is a plus)
·
Strong
organisational skills with the ability to manage multiple tasks effectively
·
Excellent
communication skills, both written and verbal
·
A
positive, enthusiastic approach to customer service
·
A
proactive, solution-driven mindset with a keen eye for detail
Belfry
Benefits
Learning
& Development
We inspire
and develop our team through on-the-job coaching & mentoring, in-house
training and provide access to our online learning platform, The Belfry Campus.
We offer apprenticeships in a host of subjects delivering nationally recognised
qualifications to help advance careers, and our LEAD development programme
empowers and inspires our teams to grow from Team Member through to Executive
roles. We aim to promote internally where possible, nurture ambition and ensure
all our team looking to progress have development plans in place, to support
you to achieve your potential.
Wellness
We
prioritise your wellbeing with discounted gym memberships and wellness
programmes for personal growth. Partnering with The Burnt Chef Project, we
offer mental health support and access to funded counselling. Our healthcare
schemes include life assurance, 24-hour GP services, and health cash-plans,
while our Menopause Support programme provides tailored assistance. With
Wagestream access, you can easily track earnings, manage savings, and access
wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing our
appreciation
We
appreciate our team with our annual Belfry Awards, long service recognition,
and extra holidays for loyalty and team events. Enjoy discounts at our resort's
restaurants, bars, spa, and golf, for you and your friends & family. Access
to Perkbox provides discounts & vouchers for everyday use plus on the spot
rewards for your hard work. We provide free parking, a subsidised taxi service,
and complimentary meals during shifts.
Making a Difference
We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.
Our Values
Working here
is more than ‘just a job’: we are a community that values each individual’s
contribution and growth, whilst supporting each other’s success - regardless of
department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions,
Better Together, and Deliver Every Day – aren't just words; they're the
foundation of our culture and the essence of who we are.