About M&S Bank
Were proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. Were here to make banking feel more personal and that starts with how we support our people.
The Opportunity
This is more than a customer service role its a launchpad for your career. Whether youre new to financial services or looking to grow, well support your development every step of the way.
What Youll Do
* Be the first point of contact for customers via phone
* Provide support, resolve queries, and guide customers through our digital banking services
* Handle complaints with empathy and ownership
* Suggest improvements to enhance the customer experience
What Youll Bring
1. Passion for helping people and solving problems
2. Strong communication and listening skills
3. Confidence using digital to...