Service Desk Team Leader - Aftermarket We're looking for a driven and experienced Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a customer-focused environment. As a Service Desk Team Leader, you'll be at the heart of our support function-managing workloads, planning and scheduling work for service engineers, streamlining processes, and delivering outstanding service. This is a position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers. If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results-this is the opportunity for you. Location - Witham, Chelmsford, Braintree, Colchester Salary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends Key Responsibilities: Lead and support service and sales desk teams, promoting a high-performance, customer-first culture Oversee workload allocation and coordinate field engineers to minimise delays and improve response times Monitor SLAs, KPIs, and WIP to ensure operational targets are met Manage job cards, warranty claims, and customer disputes in line with company policies C...