Job Title: Regional Desktop Support Analyst
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Keep the nation connected – join us as a Desktop Support Analyst and make technology work for those who protect us.
At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Desktop Support Analyst at RAF Brize Norton, near Carterton, Oxfordshire.
As a Desktop Support Analyst, you’ll be at the heart of our IT operations, ensuring our teams have the tools they need to deliver critical missions. This is a role where your expertise directly supports national security and defence and where your career can grow in a dynamic, forward-thinking environment.
Day-to-day, you’ll provide second-line technical support across multiple sites, maintaining and improving desktop environments that keep our people connected and effective.
Deliver second-line technical support to agreed Service Levels
Resolve hardware and software issues for PCs, laptops, printers, and mobile devices
Support videoconferencing and LAN connectivity
Collaborate with internal teams and stakeholders to ensure seamless IT operations
This role is full time, 37.5 hours per week and is based on site at RAF Brize Norton with travel to other sites.
Essential experience of the Regional Desktop Support Analyst
Experience working in a Service Delivery environment (ITIL processes)
Skilled in providing 2nd Line desktop support in a Windows 10 environment
Ability to configure and support business-use mobile devices
Qualifications for the Regional Desktop Support Analyst
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.Generous holiday allowance
~ Matched contribution pension scheme, with life assurance
~ Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
~ Employee share scheme and shopping savings portal
~ Payment of Professional Fees
~ Reservists receive 10 days’ special paid leave
~ Holiday Trading – buy or sell up to one week of annual leave
~‘Be Kind Day’ – one paid day a year for volunteering
~ Flexible working options
~ For over a century Babcock has helped to defend nations, protect communities and build a better world. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.