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Property Coordinator
OA are recruiting for a Property Coordinatorto join our client’s highly successful and growing team.
You will be responsible for successfully resolving deposit disputes between landlords, tenants, and agencies - from initial inquiries and dispute handling to early resolution or formal resolution through a written proposal or decision. You will also effectively manage a caseload of dispute cases.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home following successful training. Remote working also considered.
Salary: Up to £30,000 – depending on experience
Property CoordinatorBenefits:
* 23 days holiday UK bank holidays
* Life assurance
* Private health care for you and dependents
* Employee assistance programme, including GP line, cashback for treatments, advice line
* Season ticket loan
* Annual leave purchase scheme
Property CoordinatorKey Responsibilities:
* Manage and resolve disputes through early resolution, default, or written decisions, ensuring KPIs and deadlines are met.
* Advise Members and Tenants via phone and email, liaising with landlords, agents, and tenants.
* Respond to dispute enquiries within set KPIs and Scheme Rules.
* Engage with parties to seek resolution, including initial contact by phone.
* Assess evidence, approve cases, and log disputes accurately and promptly.
* Oversee dispute evidence collection and fee processing within required timelines.
* Maintain records, update logs, and provide data as needed.
* Assist with staff training, including inductions and overview sessions.
* Support report preparation for government and internal use.
* Help with communication, membership enquiries, and general department support.
* Suggest process improvements and assist with analysis and projects.
Property Coordinator Skills and Experience:
* Experience in the private rented sector, lettings, or financial services is desirable.
* Background in complaints or claims handling within property, legal, or customer service.
* Proficient in Microsoft Office (Word, Excel, PowerPoint).
* High attention to detail and quality standards.
* Strong teamwork and relationship-building skills.
* Ability to learn new systems and processes quickly.
* Proactive problem-solving mindset.
* Strong planning, organisation, and time management skills.
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