Bolt Burdon Kemp LLP is a leading London law firm representing individuals who have been seriously injured. Through litigation, we help our clients secure the compensation they need to live their best lives, however altered their circumstances. We put our clients at the centre of everything we do and help them fight for justice every step of the way. We are passionate about getting the best results, providing exemplary client care, whilst striving to change the law for the better with every case.
We are committed to making Bolt Burdon Kemp LLP the best place to work for everyone. Our people are not only leading solicitors handling complex and challenging multi-track work, but they are also extraordinary individuals and we take great care to nurture and support their growth within a learning culture.
Job Description
Due to ongoing growth, we have an exciting opportunity for a Junior Desktop Support Technician to join our specialist IT team. This is an ideal opportunity for someone at the start of their IT career, working as part of a supportive and close-knit team.
The Junior IT Technician will provide end user support to all staff. As part of this role, you will develop hands on experience providing excellent customer service and timely support for IT issues.
You will assist with:
* Providing first-level technical support to end-users, assisting with hardware, software, and network issues. This is an excellent opportunity for someone looking to start or grow their career in IT support.
* Responding to user inquiries and provide technical assistance via phone, email, or in person.
* Troubleshooting and resolve hardware, software, and peripheral issues on desktops, laptops, and mobile devices.
* Installing, configuring, and maintaining operating systems and software applications.
* Set up and support user accounts, permissions, and passwords in Active Directory.
* Assisting with onboarding and offboarding processes, including device setup and recovery.
* Maintaining accurate records of issues and resolutions using a ticketing system.
* Escalating complex issues to senior IT staff as needed.
* Supporting basic network troubleshooting (e.g., connectivity, printers, VPN).
* Following IT policies and procedures to ensure security and compliance.
You will ideally have:
* 0–2 years of experience in a technical support or help desk role.
* IT certifications (e.g., CompTIA A+, Microsoft MTA).
* A basic understanding of Windows and macOS operating systems.
* Familiarity with Microsoft Office 365 and common business applications.
* Strong problem-solving and communication skills.
* The ability to work independently and as part of a team.
* A willingness to learn and grow in a fast-paced environment.
* Experience with ticketing systems (e.g., ServiceNow, Zendesk).
* Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
* Had exposure to remote support tools (e.g., TeamViewer, AnyDesk).
Relevant experience within a law firm would be advantageous, but not essential.
In return, we give all our staff the opportunity to excel in their chosen field by providing training, support, supervision and responsibility to match experience.
BBK is passionate about employing the best people to join their team. We want all our candidates to feel comfortable during the recruitment process. If you need any adjustments during the recruitment process, please make us aware at application stage.
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