Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.
Location: Hybrid – Whitehall, Inner London
IR35 Status: In Scope
Clearance Required: Active SC Clearance
Start Date: ASAP
Key Responsibilities:
* Manage individual cases efficiently and with empathy, in line with government policies and procedures.
* Analyse complex information from multiple sources to make well-justified decisions.
* Ensure decisions are clearly documented and aligned with relevant policies.
* Handle sensitive information with a high level of confidentiality and professionalism.
* Meet daily case handling targets while maintaining quality and accuracy.
* Liaise with internal and external stakeholders to support effective resolution of cases.
* Work within a high-paced, operationally sensitive environment.
* Maintain compliance with data protection regulations at all times.
* Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
* MS 365
* Caseworker experience/Admin experience in case working roles.
* Public sector experience, such as Home Office, DWP, possibly HMRC where casework is done.
Working Arrangement:
* Hybrid role based in Whitehall, London.
* Initial 7-10-day induction required onsite.
* Office attendance 1–3 days per week (minimum), subject to business needs.
* Candidates must be local to London — no travel expenses provided.
Interview Process:
* One stage interview via MS Teams.
Seniority level
Associate
Employment type
Contract
Job function
Human Resources and Other
Industries
Human Resources Services
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