Job Description Account Manager Northampton Monday – Friday 8am – 5pm (flexibility on hours is required) £17.23 per hour Temporary – Permanent after 12 successful weeks This position is responsible for overseeing the day-to-day delivery of services for key clients, ensuring operational efficiency and a high standard of customer experience. The role requires adaptability in working hours to support business needs, including occasional evenings or weekends. Key Responsibilities Serve as a primary contact for client queries, ensuring timely resolution of issues and maintaining service standards Build and sustain effective working relationships with customers through regular communication Provide guidance and oversight to team members supporting client accounts to maintain consistent performance Track service metrics and analyse trends to identify areas for improvement Produce regular updates on account activity, highlighting performance outcomes and actions taken Identify opportunities to enhance existing services and contribute to account growth Support the introduction of new processes or solutions that align with customer requirements Contribute to ongoing improvements in operational workflows and service delivery Attend and support client meetings, adapting to scheduling needs where required Stay informed on relevant regulations, standards, and best practices within the sector Work closely with internal departments to ensure continuity of service Take responsibility for personal development and actively work towards agreed objectives Skills and Experience Previous experience in a client-facing or service delivery role Ability to coordinate tasks and support team performance Strong interpersonal and communication skills Practical approach to resolving issues and improving processes Comfortable making decisions in a dynamic environment Strong sense of accountability and follow-through Good attention to detail and organisational skills Competent in using IT systems Customer-focused with a collaborative mindset If you are interested please apply now or contact us on 01604 704058!