Overview
The Manager, UX Research leads Elekta’s UX Research team globally and oversees user research and user testing for Elekta’s hardware and software products, ensuring that they are easy and safe to use. They are also responsible for leading and managing usability activities within the regulatory submission and approval processes. Reporting to the Head of UX & Design (UX&D), they will collaborate closely with the other UX&D Managers (UX Strategy & Design, Industrial Design, UX Development) and leaders in other departments: Product Management, Engineering, etc. They will influence the business to adopt best practices in User-Centred Design (UCD), assess the business impact of these activities, and communicate their team’s value in the process.
Responsibilities
* Line-manage a team of individual UX Researchers, responsible for hiring, performance management and career development.
* Understand Elekta’s products and their contexts, prioritise the resourcing of the team to the most important products/projects, creating the greatest possible UX/product quality and measurable business impact.
* Develop and maintain a network of Elekta stakeholders; in particular leaders in the Product and Engineering divisions. Understand the needs of these stakeholders, agree with them the scope of work, and ensure they are kept up-to-date with progress.
* Support the Head of UX&D in evangelising the benefits of User-Centred Design across the Elekta business, including collating and communicating case studies where UCD has made a measurable business impact.
* Maintain a good understanding of the other UX&D domains (UX Strategy & Design, Industrial Design, UX Development) to sell the wider team’s skills and contributions.
Technical
* Oversee the processes and methods of UX research and user usability testing, aiming for an iterative UCD approach for all products, incorporating user needs at all stages.
* Push for early discovery research activities (e.g., interviews, observation, contextual research) for significant new or revised products, agreeing pragmatic compromises with Product and Engineering leads where necessary.
* Lead the Usability Engineering process for regulated medical devices. Ensure formative and summative usability testing activities are performed and correctly documented. Work with Product and Regulatory teams to support regulatory submissions/approvals.
* Oversee the collection and usage of user insights during phased launch activities (alpha, beta, pilot, early adopter, commercial launch, post-launch) so feedback is continually incorporated and leads to product UX improvements.
* Measure Product UX quality consistently across research and usability testing activities to track quality improvements over time, and to compare products and competitors.
* Leverage existing/secondary user research and market research studies, analysing insights and making recommendations for product UX improvements.
* Balance internal versus external (3rd party) research and testing; maintain a roster of qualified user research agencies and manage them appropriately.
* Keep up with state-of-the-art in UCD of regulated medical devices.
Qualifications
* Master’s degree in User Experience, Human Factors, Human-Computer Interaction, Experimental Psychology or a related subject.
* 8+ years’ experience as a (Senior/ Lead) UX Researcher in complex product domains.
* 2+ years’ experience in managing a UX team with people management responsibilities.
* Good knowledge of Usability Engineering processes and regulations for regulated medical devices; experience leading such work, including usability testing and regulatory submission documentation.
* Track record of influential leadership and driving cross-functional agreement on user-centred design.
* Track record of case studies where UCD has had significant and measurable business impact.
* Skilled storyteller in user-centred design, able to present complex information clearly at all levels of the business.
What you’ll get
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
* This is an office based role (4 days a week from our Crawley Hub)
* Up to 25 paid vacation days (plus bank holidays)
* Holiday Purchase Scheme
* Private Medical Insurance
* Attractive Employer Pension Contribution Package
* Cycle to work scheme
* Life Assurance
* Onsite subsidized restaurant, offering budget-friendly dining
* Love electric (Electric vehicle salary sacrifice scheme)
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
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