Overview
Head of Housing Management West London £679 per day (Umbrella) 3-6 month ongoing contract
We are seeking an experienced Head of Housing Management to lead housing services across West London, driving strategic innovation and ensuring exceptional outcomes for residents.
Responsibilities
* Leading and managing Tenancy Management & Welfare Support, Independent Living (Sheltered Housing), Customer Service, Resident Empowerment, Customer Insight, Neighbourhood Plans, and Local Offers functions.
* Embedding a culture of putting residents first across all services.
* Delivering agreed service plans and performance targets.
* Providing strategic leadership, formulating innovative housing policies, and implementing forward-thinking service delivery approaches.
* Supporting both staff and tenants through periods of transition and organisational change.
* Building strong collaborative partnerships with internal and external stakeholders, including voluntary and independent sector partners.
* Ensuring robust governance, compliance, and proactive risk management in line with statutory and regulatory requirements.
* Driving innovation across Homes and Neighbourhoods with a focus on digitalisation, commercial growth, and cross-cutting initiatives.
About You / Qualifications
* Proven leadership experience within housing management, tenancy services, or a similar function.
* Strong track record of developing and delivering housing strategies and policies.
* Ability to cultivate cross-sector partnerships and deliver sustainable housing solutions.
* Exceptional people leadership skills, with a focus on staff development and resident engagement.
* A strong understanding of statutory housing responsibilities, compliance, and governance frameworks.
If you are interested in this position AND meet the requirements, APPLY NOW
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