Overview
We’re looking for two motivated and enthusiastic Customer Relationship Officers to support learners through the enrolment and onboarding journey, match candidates with suitable employment, and maintain relationships with key employer partners to support repeat business. The Customer Relationship Team sits within the wider Business Development function of SS&L, currently going through an exciting period of growth and development. You will be a key member of the team, working closely with a range of partners both internally and externally to provide excellent customer service and learner experience prior to beginning on a course of study.
You should have excellent interpersonal, personal organisation, and communication skills, work well with your own portfolio and have a keen desire to collaborate to create opportunities for learning. In order to be successful in this role, you will need to demonstrate how you are able to meet SS&L’s core values: Collaboration, growth, excellence, innovation.
Responsibilities
* Support learners through the enrolment and onboarding journey.
* Match candidates with suitable employment.
* Maintain relationships with key employer partners to support repeat business.
* Collaborate with internal and external partners to provide excellent customer service and learner experience prior to starting a course.
Qualifications / Skills
* Excellent interpersonal, personal organisation, and communication skills.
* Ability to manage your own portfolio and collaborate to create learning opportunities.
* Commitment to SS&L’s core values: Collaboration, growth, excellence, innovation.
Benefits
* 29 days annual leave + bank holidays + up to 3 gifted Christmas days and a day off for your birthday
* Up to 2 paid volunteering days
* Flexible working and opportunity to work from home*
* Totum discount card
* .45p mileage rate**
* NEST Pension Scheme
* On-site parking at certain venues
* Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
* Shared parental leave
* Continued Professional Development
* Supportive culture with elected staff directors
* Access to a free Employee Assistance Programme
* *These opportunities will depend on the needs of the role.
* **Rate change after 4000 miles p.a.
Diversity, safeguarding and application information
SS&L recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from everyone. SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment. The successful applicant will be required to undertake a DBS check relevant to the role applied for. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
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