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Planner/Scheduler
Location: East London, Stratford
Contract: Temporary 12-week contract (potential extension)
Working Days: Monday - Friday
Rate: £18 Per Hour
Experience: Social Housing Experience Needed
Daniel Owen is proud to represent a well-known company based in East London, Stratford, seeking a highly skilled Planner/Scheduler to join their team.
The role involves managing the daily workload of Direct Maintenance Technicians to maximize efficiency in Reactive Repairs & Maintenance services, providing key management information for accurate forecasting and planning, and ensuring a high-quality service delivery with a focus on first-time fixes and customer satisfaction.
Knowledge, Skills, and Abilities:
* Experience with workforce management and/or telephony systems in a fast-paced, customer-facing environment
* Understanding of Service Level dynamics, resource implications, and performance indicators
* Strong written and verbal communication skills
* Ability to produce detailed and accurate reports and forecasts
* Good organizational skills
* Commitment to delivering excellent customer service
* Intermediate computer skills (e.g., Microsoft Word, Excel, dynamic scheduling systems)
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