Overview
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for a Collections Advisor to join our ever-evolving Revenue Operations team and help us unleash the potential of every business.
What you'll own
* Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
* Acting as a first point of contact for customers with outstanding arrears
* Reinstating of Direct debits to adhere to our One Call Resolution aim
* Showing empathy to vulnerable customers
* Negotiating & setting up repayment arrangements
* General administration duties
* Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
* Adhere to KPI's set by the business
What you'll bring
* Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
* Strong customer service & communication skills with the ability to empathise with people
* The ability to adapt to change in a fast-paced environment
* Experienced working within a regulated organisation background
* Polite telephone manner
* Strong IT skills to navigate multiple platforms
* Experience of working with Microsoft Office - Word, Excel and Outlook
* It's a bonus if you have experience working with corporate customers
* B2B collections experience
* Understanding of Direct Debits
* Understanding around the BACS rules
* Good understanding of Complaint Resolution
About the team
Our Collections teams support our Global Business customers, managing accounts with a strong focus on cash collection and aged debt clearance.
Working Pattern
Competitive salary plus up to £500 per month commission based bonus scheme.
35 hours per week, Monday - Friday 9:00am - 4:30pm or 9:30am -5:00pm (shift dependant)
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
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