Customer Service Advisor / Collections Advisor
Milton Keynes (Hybrid Working)
Competitive Salary + Excellent Annual Bonus + Yearly Salary Review
An exciting opportunity has arisen for a Customer Service Advisor / Collections Advisor to join a growing and innovative financial services business based in Milton Keynes. This organisation offers a supportive culture, genuine career progression, and the chance to work within a modern customer-focused environment.
This opportunity would suit someone with strong financial services customer service experience, even if they have not worked directly in collections, as full training can be provided.
The Role Working within a busy customer operations team, you will support customers through a range of communication channels including phone, email, SMS, and webchat. You will help customers manage their accounts, discuss payment options, and deliver positive outcomes in a compliant and professional manner.
Key Responsibilities
Handling inbound and outbound customer calls
Responding to customer queries via email, SMS, and webchat
Supporting customers with payment plans and account solutions
Delivering excellent service in line with FCA regulations
Managing sensitive conversations with empathy and professionalism
Updating systems accurately and maintaining records
Working collaboratively with internal teams The Ideal Candidate
Previous experience within financial services customer service is essential
Collections, arrears, credit control, or lending experience highly desirable
Understanding of FCA regulations / Treating Customers Fairly
Strong communication skills and confidence speaking with customers
Good IT skills including Microsoft Office
Positive, resilient, and professional approach
Able to manage workload in a fast-paced environment What’s On Offer
Competitive basic salary
Excellent yearly bonus scheme
Annual salary review
Hybrid working (3 office days: Tuesday, Wednesday, Thursday)
Private healthcare
Discounted gym membership
Ongoing training and development
Genuine career progression opportunities Working Hours Monday to Friday, 8:30am – 5:30pm
1 in 4 Saturdays, 9:00am – 1:00pm
All offers subject to credit and background checks.
If you have strong financial services customer service experience and are looking to progress your career, apply now