Are you passionate about customer service? Here at TFG London, customer service is at the heart of what we do! We are looking for a Customer Service Advisor (or Customer Care Advisor as we call it) to join us on a permanent basis, providing 5* service to all of our customers. This is a full-time, hybrid role, with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent. You will use your excellent communication and collaboration skills to meet your role targets and the business needs. What you'll do Managing customer queries via channels such as phone, email, social media and live chat in a timely and positive manner. Consistently delivering service levels in linewith targets andensuring customer service records arekept up to date Having a flexible approach and a positive attitude to meet business needs Showing flexibility and motivation to reliably fulfil the role on a rota basis and balance shifting priorities. Who you'll be Someone who thrives in a fast-paced environment A team player who is enthusiastic about delivering 5* customer service at all times Capable in communicating with customers in a positive and efficient manner Proactive - willing to get involved and help wherever needed What's in it for you? Its not all about what you can do for us though, we will give you the tools, the support, and the time to develop your career in the direction you want to go as well as some great benefits which include: Generous 70% Brand discount across the group Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays Financial and Wellbeing support Enhanced Maternity package Virtual GP service unlimited access 24/7 Plus much more! We are actively recruiting for a Customer Care Advisor now so dont wait, hit the apply button and lets talk about your future! About Us