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Manningtree | £27,150 per annum | Monday to Friday | Permanent | day hours
Acorn by Synergie is searching for a Transport Operations Administrator on behalf of a client in Manningtree.
Job purpose: To support the Traffic team and other departments by responding and resolving customer enquiries together with supporting general administration duties.
Candidate requirements:
* Excellent communication and good telephone manner.
* Ability to work autonomously but with a team environment.
* A meticulous attention to detail, and an enquiring nature is required to identify potential issues.
* A reliable, tolerant and flexible personality is required.
* Must be able to accept responsibility of tasks undertaken and to adapt to changing priorities.
* Adaptable and able to deal with change.
* Willing to take on new responsibilities and able to deal with change
Responsibilities:
* Dealing and responding to customer enquiries with resolution or escalation.
* Liaising daily with customers to report status of bookings.
* Driver job tracking and delivery time / late vehicle reporting.
* Dealership delivery notification reporting.
* Liaising with the Traffic Allocation team and Transport Drivers re their work and answering queries.
* Liaising with customers and compounds giving advance notification of vehicles required for collection by our drivers.
* Sub-contractor liaison to ensure correct and timely deliveries.
* Building jobs accurately in the Traffic Management System (TMS) ensuring all rates, vehicle details and special instructions are visible for the Traffic Team and Drivers.
* TMS updates - daily checks if loads are 'wrapped'.
* Managing driver validations via the TMS system and issuing JLR validations.
* Checking drivers are inputting VIN's / PDA's correctly on their PDA's and contacting them where required.
* Auditing - delivery addresses; rates assigned on TMS; reordering jobs on the planner.
* Updating driver holiday and sickness in the TMS.
* Responding to ever changing priorities depending on current needs.
* Undertake any other reasonable duties as may be required from time to time.
Required Experience:
* Experience and knowledge of the Road Haulage Industry together with good geographic understanding of the UK.
* Excellent Excel skills: able to produce,cross reference, add formulas and perform look ups with excellent attention to detail.
* Ability to manage multiple tasks and prioritise work during busier periods.
* Problem solving skills & the ability to adapt plans.
Interested? Apply now or contact Kristy at the Acorn by Synergie Chippenham branch!
Acorn by Synergie acts as an employment agency for permanent recruitment.
TITL1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Technology, Information and Internet
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