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Graduate customer support analyst - birmingham

Birmingham (West Midlands)
Acturis Limited
Customer support analyst
€30,000 a year
Posted: 23h ago
Offer description

Responsibilities

* Solve system and user issues while advising customers on functionality.
* Help clients configure the platform to meet their needs and test new software releases.
* Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.


Benefits

* A transparent career structure, regular feedback, and 3 formal performance reviews annually.
* Opportunities to lead projects, manage resources, and mentor junior team members.
* Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.


Qualifications

* Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
* Are logical, analytical, organised, and quick to learn new concepts.
* Communicate confidently and enjoy working in a collaborative team environment.

Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com.

Unfortunately, we are unable to offer sponsorship for this position at this time.

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