We are seeking a friendly, organised and resilient Medical Receptionist / Administrator to join our supportive team at Silverdale Medical Practice, a busy and well-established GP practice serving approximately 12,800 patients.
This is a key front‑facing role where you will be the first point of contact for patients, both in person and by telephone, helping them access the right care at the right time. You will also provide vital administrative support to our clinical and management teams, contributing to the safe and efficient running of the practice.
Working afternoons (1.30pm‑6.30pm, Monday to Friday), this role is ideal for someone who thrives in a fast‑paced environment, enjoys working with people, and takes pride in delivering a high standard of service. You will be supported with full training, clear protocols and a welcoming team culture.
Silverdale Medical Practice values teamwork, compassion and continuous improvement. In return, we offer job security, development opportunities, NHS pension, and the chance to make a real difference to our local community every day.
Main duties of the job
The role involves working as part of the reception and administration team to ensure patients receive a safe, efficient and welcoming service. You will handle incoming telephone calls and face‑to‑face enquiries, support patients with appointment booking and access to services, and help navigate our triage system.
You will also carry out a range of administrative tasks to support clinicians and managers, including processing correspondence, updating patient records, and managing routine practice workflows. Accuracy, confidentiality and good communication are essential, as you will regularly liaise with patients, clinicians and external services.
The role requires someone who can manage a busy workload, remain calm under pressure, and work collaboratively as part of a wider multidisciplinary team. Training and support will be provided to develop the skills needed to succeed in a fast‑paced general practice environment.
About us
Silverdale Medical Practice is a large, well‑established GP practice based at Pendlebury Health Centre, caring for approximately 12,800 patients in a diverse community with varying health needs. We are part of Swinton Primary Care Network and work closely with our PCN and wider NHS partners to deliver high‑quality, patient‑centred care.
Our team includes GP partners, salaried GPs, advanced practitioners, nurses, pharmacists and a dedicated reception and administration workforce. We pride ourselves on being a supportive, inclusive and collaborative organisation where everyone's role is valued.
The practice has a strong work ethic focused on teamwork, mutual respect and continuous improvement. We recognise the pressures of primary care and place importance on staff wellbeing, clear communication and supportive leadership. New staff are welcomed, trained and supported to develop confidence and skills in their role.
Working at Silverdale offers job stability, opportunities to learn and grow within the NHS, access to the NHS Pension Scheme, and the chance to make a real difference to patients and the local community every day.
Key duties and responsibilities
* Act as the first point of contact for patients attending or contacting the practice
* Answer incoming telephone calls in a courteous and efficient manner
* Support patients with appointment booking and access to appropriate services
* Navigate patients through the practice's triage and appointment systems
* Deal with patient queries and requests sensitively and professionally
* Register new patients and update patient demographic details accurately
* Receive and manage requests for prescriptions, sick notes and test results in line with practice protocols
Administrative responsibilities
* Process incoming and outgoing clinical correspondence
* Scan, code and file documents accurately on the clinical system
* Support clinicians with administrative tasks as required
* Manage workflow tasks and ensure timely action
* Maintain accurate and up‑to‑date patient records
* Support recalls, audits and patient communications when required
Communication and team working
* Work collaboratively with the reception, administration, clinical and management teams
* Liaise effectively with external organisations including hospitals, community services and PCN colleagues
* Escalate issues appropriately to senior staff when required
* Contribute to a positive and supportive team culture
Confidentiality and governance
* Maintain strict patient confidentiality at all times in accordance with GDPR
* Adhere to practice policies, procedures and protocols
* Work in line with CQC requirements and NHS standards
* Report any concerns relating to patient safety, safeguarding or information governance
Professional development
* Undertake training and development as required
* Participate in practice meetings, training sessions and appraisals
* Keep skills and knowledge up to date relevant to the role
General responsibilities
* Be flexible and adaptable to meet the needs of the service
* Support service improvement initiatives
* Carry out any other reasonable duties appropriate to the role
Disclosure
This post is subject to a Disclosure and Barring Service (DBS) check.
Person specification
Experience
* Experience of working in a busy customer‑focused environment
* Experience of working in General Practice or NHS setting
Qualifications
* Excellent verbal and written communication skills
* Ability to remain calm, professional, and courteous under pressure
* Strong organisational and time‑management skills
* Ability to prioritise workload in a busy environment
* Ability to work both independently and as part of a team
* Friendly, approachable, and patient‑focused
* Reliable, punctual, and flexible
* Resilient and able to manage challenging situations
* Commitment to equality, diversity, and confidentiality
* Previous experience working in a GP practice or NHS setting
* Experience using EMIS Web, Docman, or AccuRx
* Knowledge of GP appointment systems and triage processes
* Understanding of primary care services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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