Starting salary for this role is £44,075 (pro rata for part-time colleagues)
About The Role
Reporting to the Head of Strategic Development, you will:
* Lead and manage the Bereavement Care Team, ensuring high standards of service delivery
* Oversee day‑to‑day operations across bereavement services, including cremation and burial services
* Manage risk, business continuity and compliance with statutory requirements
* Develop strong relationships with funeral directors, faith groups, celebrants and stakeholders
* Drive service improvements, innovation and opportunities for income generation
* Manage budgets, performance and service delivery targets
* Handle complex and sensitive enquiries and oversee complaints and information requests
* Lead staff recruitment, training, development and performance management
About You
* Has experience managing and motivating teams in a busy, public-facing environment
* Can demonstrate empathy, resilience and professionalism when working with bereaved families
* Has strong organisational and communication skills, with the ability to manage competing priorities
* Can analyse data and use insight to improve services
* Builds effective partnerships with colleagues and external organisations
* Is committed to delivering high-quality, inclusive and customer‑focused services
Essential Requirements
* Relevant degree or equivalent experience
* Proven experience of team management and performance management
* Strong IT skills, including Microsoft Office and office systems
* Excellent written and verbal communication skills
Desirable
* Experience in crematorium, cemetery or bereavement services
* Knowledge of burial and cremation practices
* ICCM qualification (or willingness to work towards)
* Full UK driving licence
Additional Information
* You will act as a key‑holder for bereavement sites and may be required to respond to occasional out‑of‑hours emergencies
* The role requires flexibility to work across multiple locations
* You will be expected to handle confidential information in line with GDPR and FOIA requirements
Benefits
* At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people
* Check out our attractive enhanced benefits and pay and reward package
Basic DBS
BCP Council is committed to safeguarding and the welfare of the community and expects all staff to uphold this commitment. Applicants for this role will be required to undertake a Basic Disclosure and Barring Service (DBS) check.
Only applicants with a right to work in the UK are considered. The role is not eligible for visa sponsorship.
#J-18808-Ljbffr