Associate Account Manager
This is an office‑based role so you will be required to come in to work five days a week. It is a key position, so for the right person there will be opportunities to grow with the business.
Salary
Basic salary between £25,000 – £32,000 per annum, subject to experience.
Hours
* 39.5 hours per week
* Monday – Thursday: 8:00 am – 5:00 pm
* Friday: 8:00 am – 2:00 pm
* Holiday entitlement: 28 days per annum
Benefits Package
* Bonus Scheme (Performance Based)
* Early finish Fridays
* Corporate clothing supplied
* Standard Christmas and New Year break
* Career development opportunities
* Free birthday day off
* Long service – extra holiday accrual
* A competitive salary package
* The opportunity to work within a dynamic and supportive team environment
Main Duties
* Support the sales team with general operations to help reach objectives and work on own sales targets.
* Produce quotes.
* Process a high volume of product orders.
* Take orders via phone and email.
* Liaise with external companies to ensure the smooth running of deliveries.
* Establish a good working relationship with customers.
* Communicate internally important feedback from customers.
* Handle customer calls, queries and complaints.
Key Requirements
* At least 2 years’ experience in a client‑facing setting.
* Excellent knowledge of modern IT systems and CRM use.
* Clear and effective communication.
* Team spirit.
* Self‑motivation.
* High organisational skills and ability to manage multiple projects at the same time.
Results Expected
* Full understanding of day‑to‑day operations at the client.
* Build good customer relationships.
* Always deliver excellent customer service even when under pressure.
Standards To Be Met
* Fast learner with a can‑do attitude.
* Excellent telephone manner and great communication skills.
* An eye for detail and good IT proficiency.
* Be a team‑spirit individual.
* Proactive approach to all business communication and providing updates in a timely manner.
* Meet deadlines and effective planning skills.
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