Retail Banking Customer Care Branch Apprenticeship Programme 2026 Glasgow
Barclays Glasgow, Scotland, United Kingdom
Closing Date: 31 October 2025
Annual Salary £25,000 + benefits
Getting qualified. It's a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our apprenticeships, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time.
Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. You’ll be joining an Apprenticeship cohort who are from all different walks of life, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off.
Why a Barclays Apprenticeship?
You’ll get the opportunity to earn whilst working towards a Providing Financial Services Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job.
Retail Banking at Barclays
In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services.
Branch Customer Care
In this role, you’ll be at the forefront of delivering exceptional customer service—responding to inquiries, resolving issues, and managing client requests with efficiency and care.
Are you eligible?
First, you’ll need the right qualifications. For this apprenticeship opportunity you’ll need Five National 5 subjects including English and Maths at grades A-C, or equivalent.
What happens once you apply?
Step 1 - We'll review your application
Step 2 - You'll be asked to complete our online assessments
Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility
Step 4 - It's time to attend a virtual or in-person assessment day, where you'll be assessed during a group activity and interview
Step 5 - We'll let you know the outcome and give you feedback.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
Purpose of the role
To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities
Accountabilities
* Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
* Collaboration with cross-functional teams to support business initiatives.
* Participation in training and development programs to enhance skills and knowledge.
* Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
* Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
* Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
* Training and mentoring of junior colleagues.
Analyst Expectations
* To meet the needs of stakeholders/ customers through operational excellence and customer service.
* Perform prescribed activities in a timely manner and to a high standard.
* No people leadership roles at this grade.
* Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
* Identify escalation of policy breaches as required.
* Take responsibility for customer service and operational execution tasks.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
* Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
* Work within well-defined procedures that may involve a variety of work routines.
* Demonstrate an understanding of the procedures.
* Evaluate and select the appropriate alternatives from defined options.
* Make judgements based on the analysis of factual information.
* Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
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