Job Description:
Senior Technical Analyst
Cromwell Hospital, London
Hybrid Working Options Available
Permanent
Up to £50,000 + fantastic benefits
Full time
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
The Senior Technical Analyst’s role is to maintain and assist in the development of the Bupa infrastructure to ensure the stable operation of the organisation’s IT Systems and delivery of IT Services.
What you’ll do:
1. The Senior Technical Analyst is responsible for the network infrastructure, core and Azure server/service infrastructure, server/data security, EUC, data communications and telecommunications systems alongside Bupa’s outsourced IT Service Support for WAN network provision.
2. The role will act as the escalation point for less experienced engineers and analysts and will identify and remedy root causes of Service downtime. The Senior Technical Analyst will assist and, in some cases, lead IT Management in Continual Service Improvement, automating or standardising Service outage responses and removing root causes of Service downtime.
3. The Senior Technical Analyst is part of the Infrastructure Operations Team, who are primarily tasked with providing 3rd line BAU workstreams, supporting other IT teams, and assisting with the deployment of projects that have been initiated by the internal IT PMO and IT management.
4. Maintain a strong Customer focus at all times.
What you’ll bring:
5. In depth knowledge of Microsoft Operating systems both EUC and Server OS
6. Demonstrable experience with VOIP systems
7. In-depth understanding of VMWARE Version 6-7
8. In-depth understanding of Cisco networking products and administration of IT project delivery
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:
9. One off Golden Handshake payment (T’s and C’s apply)
10. Payment of Professional Registration fees
11. Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell
12. Bupa health insurance as a benefit in kind
13. An enhanced pension plan and life insurance
14. Annual performance-based bonus
15. Support with travel costs via a season ticket loan or cycle2work
16. Discounted access to online gym sessions through Gympass
17. Various other benefits and online discounts
18. Free onsite massages as a recognition for your hard work
19. Opportunity to participate in our annual awards ceremony