Job title: Senior Server & Storage Infrastructure Engineer
Based from: Gloucester
Reports to: Head of Operations
The Role
As an Senior Server & Storage Infrastructure Engineer you will be responsible for supporting and enhancing GBE Converge's customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements.
Duties and Responsibilities
* Delivering technical projects according to the specifications and customer briefs
* Providing updates on the project's progress to relevant contacts
* Maintaining all relevant project documentation and the knowledgebase
* Providing support to resolve change management issues
* Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation
* Ensuring all time spent on projects is recorded accurately within the system
* Arranging meetings with customers to get authorisation and sign-off on project deliverables
* Ensuring project handovers are completed in full, with the service desk
* Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant
* Any other duties specified by your line manager
No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business.
Person Specification
Essential
* 2 years or more experience working within an IT support environment or for a Managed Service Provider
* At least 1 formal IT qualification (e.g. CCNA, CompTIA, MSCA & MSCE) or proven experience
* Excellent working knowledge of Windows Server environments and Networking (HP, Cisco)
* Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments
* Ability to work within a team or using own initiative
* Excellent communication skills
* Good working knowledge of MS 365 Administration
* Desire to learn new skills and gain relevant qualifications
* Full UK driving licence
Desirable
* Experience working on IT infrastructure projects involving planning, installation, and documentation
* ITIL V4 Foundation qualification
* Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy
* Previous experience of setting up authentication and security methods
* Knowledge of structured and fibre cabling
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Working Conditions
The typical working environment will be office locations either at the GBE Converge office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.
Group Compliance
As part of the companies compliance to The Health & Safety at Work Etc Act 1974, ISO9001 for Quality, ISO14001 for Environmental and ISO27001 for Information Technology, there are several key objectives that are issued each year upon management review that we expect all staff to work towards in order for the company to meet these objectives and include but are not limited to:
* Compliance to all legislative and British Standard requirements
* Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required
* Maximise customer satisfaction with the services provided by GBE Converge
* Working to reduce, renew and recycle any waste on and off our sites including our offices
* Protect the environment and ensure use of toxic materials is avoided where possible
* Work to best safe practice and ensure actions do not cause harm unto themselves or others
* Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
* Ensure all minimum training requirement are met in compliance with the relevant ISO standards
* Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally)
* Maintain clear desk and screen at all timesCompliance to ensure no deliberate breaches in security information and/ or systems
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