Summary
The Business Administrator will provide essential administrative and organisational support across all departments. This role ensures the smooth running of day-to-day operations by coordinating documentation, maintaining records, assisting with customer and supplier communications, and supporting managers in achieving departmental objectives.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Friday between 9.00 am - 5.00 pm
35 hours a week
Start date
Monday 10 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
General Administration:
* Manage incoming calls, emails, and correspondence, ensuring prompt responses and accurate message handling
* Maintain accurate records, databases, and filing systems (digital and paper-based)
* Prepare reports, presentations, and departmental documentation as required
* Support compliance with company policies, health and safety regulations, and industry standards
Sales & Customer Service Support:
* Process hire enquiries, quotations, and bookings in line with company procedures
* Liaise with customers to confirm requirements, ensuring excellent service delivery
* Support the sales team with order processing, client documentation, and aftercare follow-ups
Operations & Logistics:
* Assist in scheduling equipment hire, delivery, and collection in coordination with logistics staff
* Monitor stock availability and update records of hired assets
* Process delivery and collection notes, ensuring all paperwork is accurate and up to date
Finance & Reporting:
* Support finance with invoicing, purchase orders, and credit control administration
* Track departmental budgets and highlight variances to management
* Assist with expense processing and reconciliation of accounts
Cross-Departmental Support:
* Provide administrative support to HR, including onboarding documents and training records
* Coordinate internal communication between departments to ensure efficient workflow
* Contribute to continuous improvement initiatives across business operations
Where you'll work
Waldron House
Drury Lane, Chadderton
Oldham
OL9 8EU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* Business Administrator Level 3
* Off the job training will take place one day a week at Oldham College
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4-9 (A*-C))
Desirable qualifications
Other in:
Business Administration (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative