Overview
The Software Management Officer will oversee the entire lifecycle management of software within our corporate and restaurant environments. This includes developing and implementing patching strategies, ensuring a comprehensive understanding of the software lifecycle, and maintaining all software by applying necessary patches. The role involves documenting and communicating Franchisee investments related to software each year, well in advance of the following year's investment cycles. Additionally, the officer is responsible for the administration and management of system tools.
Responsibilities
* Lifecycle Planning and Implementation: Accountable for establishing the strategy, plans, and implementation for lifecycle planning and software asset management across the UK&I restaurant and corporate estate.
* Annual Investment Programme for Franchisees: Provide Franchisees with an annual investment Programme encompassing all software components in restaurants, ensuring clear communication and planning for the following year's investment cycles.
* OS and Firmware Patch Deployment: Develop and maintain an ongoing plan for the deployment of operating system (OS) and firmware patches to ensure optimal performance and security of restaurants within the estate.
* Support Cyber Security Team: Support the Cyber Security team by maintaining and executing plans for the smooth deployment of security patches, contributing to the overall security posture of the organization.
* Configuration of Images for New Hardware: Accountable for the configuration of images for new hardware versions, ensuring seamless integration and functionality within the technology landscape.
* Patch and Upgrade Schedule: Maintain an ongoing schedule for all operating system, applications, security patching, and firmware upgrades across the McDonalds UK&I estate, ensuring alignment with business goals.
* Vendor Management Collaboration: Work collaboratively with senior management and vendor management functions to review technology resources (software), expenses, and software license agreements, ensuring efficient resource utilization.
* Software System Requirements: Establish and maintain procedures for determining software system requirements, contributing to the effective planning and acquisition of software assets.
* Procurement and Legal Support: Assist procurement, financial, and legal departments in analyzing budgets, proposals, and vendor contracts for the acquisition, monitoring, and compliance of software assets.
* Tracking System Maintenance: Oversee the development and maintenance of a tracking system for all software assets, ensuring an accurate inventory and accounting of all assets and their components.
* Linkage with Budgeting and Procurement: Establish a linkage with budgeting and procurement processes to track asset acquisition, utilization, and retirement, providing insights into the financial aspects of software asset management.
* Global Alignment: Work closely with colleagues in GTIO and GTRM to understand and plan for emerging technologies and implement them within the organization to agreed milestones.
Customers
* Our Franchisees
* Change Management
* Global VMO
* Cybersecurity and Data
* Global Technology colleagues in other McDonalds markets
* Global and Segment product functions
* Our supplier partners
Qualifications
* Strong planning and organisational skills.
* Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
* Demonstrated competency of Information Technology contract administration, purchasing, or procurement.
* Expertise with Software Asset Management and licensing models.
* Familiarity with asset management software (CMDB) and/or inventory tracking systems.
* An understanding of software licensing models and frameworks.
* Excellent communication skills, both written and verbal. Ability to present complex or highly technical issues in simple and easy-to-understand formats.
Desirable Requirements
* ServiceNow System Administrator Certified
* Experience/Knowledge of Snow License Manager
* CSAM or other software asset management related certification
* ITIL 3 or 4 Foundation
* Experience in the food and beverage industry or a similar fast‑paced environment.
Company Culture
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people. Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best‑lovd restaurant company. McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world. Serve: We put our customers and our people first Inclusion: We open our doors to everyone Integrity: We do the right thing Community: We are good neighbours Family: We get better together At McDonalds we are People from all Walks of Life… People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Benefits & Perks
* Full‑time office employees receive 28 days paid holiday annually, plus 2 months sabbatical per every 10 years' service.
* Wellness benefits: Your wellbeing matters. Enjoy access to wellbeing resources, mental health support, and initiatives designed to help you feel your best - in and out of work.
* Pension & Life Assurance: Access our stakeholder pension scheme alongside Life Assurance cover if you contribute a minimum of 3%.
* Competitive pay and a range of exclusive perks, including employee discounts and an on‑site gym at our Head Office.
* Employee Discounts – Benefit from our generous employee discount scheme, covering a range of retailers and services across the UK.
* The recruitment process differs for each role. If we think you're a good fit, we'll invite you to a competency based interview and then onto a second interview usually with an associated task to complete or present.
* What are the pay rates at McDonald\'s? Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
* Does McDonald\'s offer flexible working? Enjoy the flexibility of our hybrid working model with 3 days in the office to foster collaborative team environment and 2 days remote to support work/ life balance.
* What documents should I provide as proof of eligibility to work? All full‑time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part‑time workers, holiday will be determined on a pro‑rata basis.
* What do I wear in the office? At our Head Office, we have a Dress for your Day Policy – the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.
* I have a disability, what support can I get with my McDonald\'s job application? During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.
* I want my pronouns to be known if I get this role, is this possible? Yes. When you work in Head Office, you'll receive a company email address and will easily be able to include your desired pronouns in the signature.
* Can I get individual feedback on my application or interview? Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.
* Are there any wellbeing services I can access? Yes! McDonald\'s has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.
* Is there opportunity for progression at McDonald\'s? Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started their career in restaurants. At McDonald\'s, there are no limits to how far or fast you can progress.
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