Overview
As an IT Service Desk Analyst, you’ll play a vital role in supporting colleagues across the business by delivering high‑quality technical support and managing our End User Computing estate. You’ll be at the front line of IT operations—resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely. This is a fantastic opportunity for an early‑career IT professional or someone with existing service desk experience who’s ready for their next challenge.
What You’ll Be Doing
* Manage and prioritise IT support tickets in line with SLAs
* Log all calls and actions to agreed standards
* Provide technical support across our Windows, Microsoft 365 and server environments
* Adhere to IT security and change control processes
* Liaise with third‑party suppliers where needed
* Oversee the lifecycle of End User Compute devices—from ordering and setup through to upgrades and disposal
* Contribute to business and technical projects
* Provide occasional remote on‑site support across STB locations
* Monitor system performance and raise issues as needed
* Document processes, procedures and system details
* Keep up to date with emerging technologies and share your insights
What You’ll Bring
We’re looking for someone who is proactive, curious, and great at solving problems. You’ll enjoy helping people, have strong attention to detail, and be confident in navigating a fast‑moving environment.
You’ll Also Bring
* IT support experience (or equivalent knowledge)
* Foundation‑level understanding of:
* MS Windows & Microsoft 365
* Windows Server 2016/2019/2022
* Windows 10 & 11
* Networking concepts such as TCP/IP, DNS, DHCP & routing
* Apple iOS
* Computer hardware
* A methodical, quality‑focused approach to work
* Strong communication skills and the ability to remain patient and customer‑focused
* A full UK driving licence
* ITIL Foundation certification is desirable (training can be provided)
Experience in financial services or contributing to IT strategy is beneficial, but not essential.
Benefits
* Annual bonus scheme
* Life assurance
* Matched pension contributions
* 25 days annual leave plus bank holidays and your birthday off, on us!
* A wellbeing hour to spend doing whatever makes you happy
* A wide range of flexible benefits from Cycle2Work to private healthcare
* Free fruit and hot drinks throughout the day
* Paid volunteering days and matched charity fundraising
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