Who are we? We're loyalty pioneers, creating the world's most rewarding experiences. Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of memories for members around the world, harnessing their loyalty and love for travel with hotel and flight rewards and unforgettable experiences. Today, IAG Loyalty is continuing that growth on a global stage: 3000 Avios are collected every second (more than 100 billion annually) by 35 million members across 200 countries globally from 200 partnerships with the biggest names in travel, retail, hospitality, finance and more. You can find more information on Avios, IAGL and our values on our Youtube channel - https://www.youtube.com/iagloyalty7558 and at https://www.iagloyalty.com/ The Opportunity As ER/HR Advisor you will be part of a talented People team. Your role will be integral, and you'll be responsible for delivery of a full range of people services as part of our People Operations team. One of the main facets of your role will be being a coach and facilitator to colleagues and leaders, supporting them to take ownership and grow their capability across a range of people responsibilities. What you'll be doing You will give first-rate coaching, advice and guidance on people matters to our people managers and colleagues across our Head Office (UK and Spain) and Contact Centre You'll be experienced in Employee Relations and provide efficient and effective end-to-end management of ER matters and HR cases (including disciplinary and grievance, performance and absence management, redundancy and TUPE) You will support the operational needs of our business, working closely with our People Partners to provide insightful feedback and input to help them, and the broader People team to deliver dynamic people solutions You will develop and maintain a framework of guidelines for our colleagues which enable accountability and high standards of working, underpinned by employment law principles The Person: You will be confident working in a varied, fast paced role and committed to delivering excellent HR advice to colleagues at all levels often within tight timeframes You will be an expert in employee relations and well versed on employment law & HR policy. You'll be used to applying this in different situations and circumstances You will give first-rate coaching, advice and guidance on people matters to our people managers and colleagues You will be naturally curious and creative, and brave enough to challenge the status quo when it comes to our processes and procedures with a focus on a value-add colleague experience at the core of everything you do You will have a commercial focus and will constantly look at new ways to improve our colleagues' experience in any HR interactions Your ability to handle confidential and sensitive data will be unquestionable and you operate with sensitivity and professionalism at all times You'll develop strong, collaborative relationships with colleagues at all levels within IAGL, across other OpCo's and with suppliers You'll possess strong influencing skills and won't be afraid to challenge upward You will be resilient and organised, with an excellent attention to detail, and work confidently on MS Office platforms. Experience of Workday would also be an advantage You will be CIPD qualified or will bring relevant experience working in a progressive HR Team What we can offer you: Annual Bonus (dependant on Company & Individual Performance) Discounts on BA flights and holidays from day one for you, your friends and family Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines One non-contractual Management Annual Bookable Travel Concession for employee, partner and dependants after 6 months service After 12 months, one further non-contractual Annual Bookable Travel Concession for employee, partner and dependants Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers Company Pension of 9% (6% company/3% employee) Private Health Care with Bupa 20 days working from abroad in Europe per calendar year 25 days annual leave, the ability to buy or sell up to 5 days leave per year, 2 days charity leave and a day off on your birthday Hybrid working model - approx. 50/50 between office and home Travel Insurance Cycle to work scheme Electric/ULEV car scheme New Joiner Avios/Birthday Avios/Thank you Avios Life Assurance Where you will work Our Blend is our interpretation of hybrid working, where our colleagues are empowered to choose the location for them to produce their best work. For this role we expect this will mean 2-3 days per week in our London office. Inclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential. Join our club reward the world.