Job Description
Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests.
What you’ll do…
* Keep the hotel premises and guests safe and sound.
* Make sure every guest feels special and eager to come back for more.
* Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift.
* Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe.
* Handle any reservations, bookings, or inquiries that may occur during the night shift.
* Keep detailed records of who's staying with us, any incidents, and other important info.
* Know your stuff when it comes to health and safety rules.
* Be part of the hotel crisis and fire teams and know all the drill.
* Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
What we’re looking for…
* Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
* You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
* If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
* You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
* Your humble and open to ideas. We leave our egos at the door and help get it done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of something bigger and have fun along the way.
Additional Information
What's in it for you...
* up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
* A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
* Treat yourself with lots of retail & hospitality perks through our partners.
* Enjoy an experience stay at Hyde and a meal for two after your discovery period.
* Goes without saying, but we’ll feed you during your shift.
* Extra time off to volunteer with one of our partner charities.
* Cycle to work scheme.
* The chance to make your mark in a fast-growing Brand.
* Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
* Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.