A well-established and growing global logistics business is currently seeking an experienced Freight Forwarder to join its expanding operations team based in the Coleshill area.
This is an exciting opportunity to join a forward-thinking company offering genuine long-term career progression, exposure across multimodal freight operations, and the chance to work within a supportive and collaborative environment. The role will initially focus on Ocean Freight operations, with future development into Air and Road Freight.
The successful candidate will play a key role in managing shipments from start to finish, building strong customer relationships, and delivering exceptional service across international import and export operations.
What's on Offer
Salary up to £36,000
(Monday-Friday, 09:00-17:30)
30 Days Holidays
Company pension scheme
Life insurance cover
Employee assistance programme with well being, legal, and shopping benefits
Onsite gym facilities
Secure onsite parking
Company uniform provided
Ongoing training and professional development
Clear progression opportunities within a growing international business
Supportive and team-oriented working culture
The Role
Key responsibilities will include:
Managing Ocean Freight shipments from booking through to final delivery
Handling customer enquiries, quotations, and shipment bookings
Liaising with customers, hauliers, customs brokers, and internal departments
Ensuring shipment documentation and customs procedures are completed accurately
Monitoring shipments and proactively updating customers throughout the process
Supporting import and export operations across multimodal freight services
Maintaining high levels of customer service and operational efficiency
Assisting with claims handling and problem resolution where required
Supporting continuous improvement initiatives and operational projectsThis is a varied and hands-on role within a busy logistics environment where no two days are the same.
About You
We are looking for someone who has:
Minimum 2 years' experience within freight forwarding or logistics operations
Good understanding of import/export procedures and customs documentation
Experience handling Ocean Freight operations (Air and Road knowledge beneficial)
Strong communication and customer service skills
Excellent organisational skills and attention to detail
Ability to work independently and as part of a team
Good IT skills including Microsoft Office applications
A proactive and solutions-focused mindsetWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy