Housing Officer - South & North Yorkshire Location: South & North Yorkshire Working Hours: 37 hours per week, Monday-Friday Contract Type: Permanent Salary: £25,110 - £32,090 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the Role As a Housing Officer, you will play a key role in delivering high-quality housing management services to residents. You will support individuals from tenancy sign-up through to sustainment and move-on, ensuring they have access to safe, secure, and suitable accommodation. Working closely with internal teams and external partners, you will help residents maintain their tenancies, access relevant support services, and achieve positive outcomes. You will also contribute to performance targets, including tenant satisfaction and service quality measures, while ensuring properties remain compliant with all relevant legislation and standards. Key Duties Manage the end-to-end tenancy process, including sign-ups, move-ins, sustainment, and move-on support Support residents with Housing Benefit and Universal Credit claims Provide advice and guidance on rent arrears, budgeting, and tenancy responsibilities Respond to anti-social behaviour, tenancy breaches, and safeguarding concerns appropriately Carry out regular property inspections, ensuring safety, compliance, and maintenance issues are addressed Maintain accurate and up-to-date records using internal systems Work collaboratively with internal teams and external agencies to support residents’ wider needs Support residents in accessing services such as mental health, recovery, employment, and education Facilitate resident engagement, including meetings and participation in housing-related matters Contribute to achieving performance targets, including tenant satisfaction measures About You Experience working with individuals facing challenges such as homelessness, mental health issues, substance misuse, or offending behaviour Strong understanding of housing management, tenancy sustainment, and relevant housing legislation Ability to manage a varied workload and prioritise effectively in a fast-paced environment Confident in handling sensitive situations, including conflict resolution and safeguarding concerns Excellent communication and interpersonal skills, with the ability to build positive relationships Competent in using IT systems and maintaining accurate records A proactive and compassionate approach, with a commitment to supporting vulnerable individuals Knowledge of welfare benefits and housing processes is highly desirable Full UK driving licence and access to a vehicle for work purposes What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-04-09 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice various brands including, ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk