Job Title: Transformation Support Officer
The post holder will work within the transformation team and report to the Transformation Lead - Planned Care. There is extensive collaboration with all staff disciplines across the 4 hospital sites; therefore, regular travel across these sites is required to support clinical teams, services, and administration.
Key responsibilities include supporting the Transformation Lead in managing the First Outpatient plan, liaising with the National provider and workforce, coordinating with procurement and finance, and ensuring quality, safety, and governance. The role also involves actively participating in service development and improvement activities. The First Outpatient plan is part of a national programme aimed at reducing the waiting list size in Wales, focusing on first outpatient appointments.
Candidate requirements include recent exposure to management or leadership development programmes and proven NHS managerial experience. Project management experience is desirable. The ability to work effectively under pressure, manage competing priorities, and collaborate with senior managerial and clinical staff is essential. The post holder should demonstrate leadership skills and develop effective relationships with clinicians, nurses, AHPs, administrators, and managers within the Health Board and the wider NHS community.
About Hywel Dda University Health Board
Hywel Dda University Health Board provides NHS healthcare services across Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. With over 13,000 staff, we offer primary, community, in-hospital, mental health, and learning disabilities services. Our partnerships include local authorities, public, private, and third sector organizations, as well as volunteers.
Our services are provided at:
* Four main hospitals: Bronglais Hospital (Aberystwyth), Glangwili Hospital (Carmarthen), Prince Philip Hospital (Llanelli), Withybush Hospital (Haverfordwest)
* Five community hospitals: Amman Valley, Llandovery, Tregaron, Tenby, South Pembrokeshire
* Two integrated care centres: Aberaeron and Cardigan, along with other community settings
* Numerous practices and providers, including general practices, dental practices, pharmacies, ophthalmic practices, and domiciliary providers
* Extensive mental health and learning disabilities services
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