Main area CYPGS Grade Band 4 Contract Permanent Hours Part time - 22.5 hours per week (Must work a Tuesday - flexibility around other two days.) Job ref 387-WC0906-CCC-A
Site St James Court Town Bristol Salary £27,485 - £30,162 pro rata Salary period Yearly Closing 04/02/2026 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
The post-holder will be a key point of contact and support for clinical and non-clinical staff in the Children and Young People’s Gender Service (South West) (CYP GS), within the Women’s and Children’s Division.
Working closely with a range of professionals in the service, the post-holder will contribute to the delivery of efficient outpatient services through their expertise in producing clinical correspondence and communication with patients and staff.
The post-holder will provide administrative support to clinical staff who may undertake specific roles e.g. safeguarding lead. This may involve the
preparation of reports, presentation packages, attendance at meetings and taking of minutes
Main duties of the job
To act as a point of contact for queries from clinical and non-clinical staff.
To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly.
Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
Checking and sorting investigation reports and passing information on to clinical team as required.
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient documents if required.
To attend appropriate meetings, weekly MDT, training and briefing sessions and take notes as required for feedback to colleagues or formal minutes.
To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager
To ensure the despatch and production of all clinical correspondence is maintained by proactively monitoring the digital dictation and speech recognition system, and to escalated where delays are identified.
Please see full attached job description for further information.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Knowledge & Experience
* Previous NHS experience or equivalent
* Understanding of specialist medical terminology
* Knowledge of NHS policies and/or procedures
* Experience of dealing with the public, both on the telephone and in person
* Awareness of Cass Review
Skills & Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
* Ability to work effectively in a fast paced team
* Ability to adjust to changes and work in a flexible way.
* Ability to work independently, managing own workload, whilst providing supervision and support to others
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to deal with non-routine issues on own initiative
* Effective organisational skills
* Good IT skills including Microsoft packages
* Ability to adapt to use new computer packages and programmes
* Respectful of and supportive to colleagues
* Pride in the quality and accuracy of work and attention to detail
* Willingness to undertake training and develop additional skills
* Co-operative, helpful and flexible attitude to work
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
* As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
* The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
* UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
* To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
* If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
* The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
* By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
* Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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