Night Manager
Salary: £40,000 - £42,000 per annum
Reports To: Development Manager
Shift Pattern: 4 on / 4 off Nights
Hours: 7:00pm - 7:00am or 8:00pm - 8:00am
Role Overview
A fantastic opportunity has become available for an experienced Night Manager to join a high-end residential development in West London.
This position would suit an individual with a strong background in luxury residential, hospitality, or hotel operations who is confident overseeing overnight services, leading teams, and ensuring residents receive an exceptional standard of service at all times.
The Night Manager will take responsibility for the smooth running of the development during out-of-hours operations, ensuring the building remains secure, well-presented, and efficiently managed throughout the night shift.
Key Responsibilities
Resident Services & Front of House
Deliver a professional and high-quality service to residents, guests, and visitors
Act as the primary on-site contact during overnight hours
Manage resident requests, complaints, incidents, and emergency situations in a calm and efficient manner
Maintain a welcoming, safe, and professional atmosphere throughout the development
Ensure front-of-house standards remain consistently high
Team Leadership & Operations
Supervise and support the overnight concierge and front-of-house team
Ensure clear communication and effective shift handovers between day and night teams
Monitor operational standards and team performance across the shift
Assist with rota coordination, holiday cover, and absence management where required
Ensure building policies, procedures, and resident regulations are upheld
Site Management & Security
Conduct regular patrols and inspections across the development
Monitor security, cleanliness, and overall presentation of communal areas overnight
Oversee essential building operations, including monitoring plant rooms and mechanical or electrical systems
Respond appropriately to emergencies and escalate concerns where necessary
Liaise with contractors, emergency services, and external suppliers as required
Carry out health and safety inspections, including fire safety checks and security procedures
Ensure all overnight operations comply with company health and safety standards
Administration & Reporting
Complete accurate handover reports, incident logs, and operational records
Report maintenance issues or operational concerns to the appropriate management team
Manage contractor access and permit procedures for out-of-hours works
Support training initiatives and performance management for the night team
Assist in maintaining compliance with standard operating procedures and site protocols
Skills & Experience Required
Previous experience within luxury residential, hotel, or premium hospitality environments
Prior supervisory or management experience within a front-of-house or operations setting
Strong customer service and interpersonal communication skills
Able to remain calm and professional under pressure
Highly organised with the ability to manage multiple priorities independently
Professional appearance and strong attention to detail
Confident handling operational issues and emergency situations
Desirable Qualifications & Experience
IOSH qualification or health and safety certification
Security industry knowledge or relevant qualifications
Experience within residential property management environments
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