Salary: £42,000
Location: East Midlands Gateway with travel to Kings Norton and Charring Cross
Hours: 40hours per week
We are looking for a proactive and detail-oriented Quality Lean Expert to join our team. In this role, you will support the Quality & CI Manager and the Healthcare division in driving Operational Excellence, ensuring compliance with procedures, and embedding a strong Lean and Continuous Improvement culture across our operations.
Your Tasks
* Support the Quality & CI Manager in all aspects of Operational Excellence.
* Conduct process audits to ensure compliance with agreed procedures and plans, and provide accurate, timely reporting of findings.
* Lead and participate in Operational Excellence Reviews.
* Manage and maintain the Safety Culture system (iAuditor) across the UK.
* Maintain and oversee SQDIPE dashboards.
* Deliver and administer training in 5S, SQDIPE, GEMBA, Lean Basics, and Continuous Improvement.
* Promote and sustain LEAN culture and standards, including signage, floor markings, labels, and waste reduction.
* Actively support and participate in Continuous Improvement projects and internal optimisation initiatives.
* Liaise with operations teams on customer quality issues.
* Work closely with Area Supervisors and Managers to embed best practices.
* Administer and support A3s, CAPAs, Process Audit Results, and Key Metrics.
* Ensure timely closure of Customer-Reported Jira Issues.
* Support new client implementations by embedding Lean culture.
* Manage and maintain confidentiality of company and customer data, ensuring compliance with ISO 9001, ISO 27001, GDPR and IT Security policies.
* Demonstrate flexibility to undertake additional duties across the business as required.
Your Profile
* Experience in a warehouse or operational environment.
* Strong knowledge of ISO 9001 standards.
* Skilled in Continuous Improvement and Lean Management (Green Belt / Black belt trained).
* Experience with Operational Excellence tools (GEMBA, SQDIPE, KPI Scorecards, 8D/A3 problem solving).
* Ability to coach, train and influence stakeholders at all levels.
* Strong communication and collaboration skills.
* Proficiency in Microsoft Office; Power BI skills desirable.
* Self-starter with the ability to work independently and take initiative.
* Strong organisational skills with the ability to manage reworks, audits, and customer complaints effectively.
We Offer
* 25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
* Pension contribution
* A life assurance policy that pays out 4 x Salary
* Employee Assistance Programme that provides you with confidential support, information, and advice to help you
* Employee Discount Scheme through Benefit Hub
* Free car parking