Job Title: NOC Technician (Previous Relevant Experience Required) - Derby
Client: Telent
Location: Derby, United Kingdom
Job Category: Other
EU Work Permit Required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions that impact critical national infrastructure. As a NOC (Network Operations Centre) Technician, you'll provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role operates on a 24/7, 365-day shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.
Candidate Profile:
Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience in 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with all levels of seniority.
* Good understanding of Microsoft Office packages.
What We Offer:
A diverse career in sectors, roles, and technologies, with opportunities for skill development and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Rewards scheme.
Learn More About Telent:
Watch our Telent Video to learn more about us!
We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.
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