Ict support and helpdesk officer

ICT Support and Helpdesk Officer
£24,441 - £26,591 pro rata, subject to level and experience, pay award pending
30 hours per week, Permanent
(Cirencester)

Do you have fantastic customer facing skills and a desire to help resolve a users issues? Are you experienced in dealing with customers or have the skills to? We have an exciting opportunity for you.

About the role

You will be working as part of the ICT Team to provide day-to-day administration support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help log and record their issues both face to face and remotely.
You will need to have a can-do mind set, taking responsibility for dealing with issues whilst working in a fast-paced environment.
We are an open and engaging organisation keen to support people to develop and achieve their very best. We offer a great working environment and agile working, splitting your time between the office and elsewhere!
This role is hybrid and the expectation would be some office working and some working from home. You may be required at time to travel to our other Publica and partner councils locations depending on business needs, it is essential for you to be able to drive.

You will need: