Part Time Customer Service Advisor - Stoke-on-Trent - Permanent Part Time, 21 hours per week.
Join an Award-Winning Field Marketing Agency partnering with a global leader in parcel delivery services.
Are you experienced within customer service looking for your next part time opportunity-one where you can combine relationship building with client training and support? We're looking for a Customer Service Advisor, based in Stoke-on-Trent, to maintain high levels of service and provide remote support and training to our clients.
In this in-house role, you'll play a key part in strengthening client relationships through regular phone contact and virtual meetings. Your ability to communicate clearly and build rapport is essential to delivering outstanding service and long-term customer satisfaction.
Working 21 hours per week £16,183.20 + £1,200 bonus.
Location: Stoke on Trent, United Kingdom, ST1
What You'll Be Doing:
* Developing strong, trusted relationships with customers over the phone, including those in independent retailers, symbol groups, and pharmacies.
* Identifying customer needs and opportunities to help grow their business and maximise brand presence.
* Effectively planning and managing your daily call schedule to ensure consistent outreach and performance targets are met.
* Delivering excellent account management and support, providing high-quality customer service at every touchpoint.
To Succeed in This Role, You Will Need:
* A strong drive to achieve and exceed targets
* Exceptional communication skills, especially over the phone
* Proven experience in telephone account management
* Motivation, dedication, and a commitment to delivering results
* A creative mindset with the confidence to challenge the status quo
* The ability to work effectively under pressure and meet tight deadlines
* Proficiency in Word and Excel, with the capability to generate reports using both laptops and tablets
If you are looking for a great opportunity to work in customer service this is the role for you.
Cosine is a gold investor in people and an equal opportunities employer.