Location: Silverstone- on-site 5 days a week
The Cadillac Formula 1® Team, backed by TWG Global and GM, is building a high-performance car and inclusive culture at the new Silverstone facility.
We are looking for an IT Build & Deployment Technician to provide desktop support and general assistance to end-users and act as the initial point of contact for IT-related issues, incidents, and service requests.
Key Responsibilities
* Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures.
* Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications.
* Management of user access to various systems and applications.
* Provide 1st and 2nd line support to the Team's IT users and guests.
* Create, update, and prioritize IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers.
* Participate in an on-call rotation to provide after-hours support at critical times of the year or for serious incidents.
Qualifications
* Previous experience in a similar customer-facing role supporting a Windows 10/11 and M365 estate within a busy IT department.
* Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage.
* Extensive knowledge of Windows and the M365 application suite.
* Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration.
* Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance.
* Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products.
* Demonstrate a passion for excellence and a desire to help people.
Benefits
* Industry-leading pension
* Generous time off
* Career development opportunities within a global brand
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
At Cadillac Formula 1® all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices.
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