Assistant Food & Beverage Services Manager – Pullman London St Pancras
Join our dynamic team as the Assistant Food & Beverage Services Manager at Pullman Hotels & Resorts.
About the role
The role supports the smooth running of our F&B outlets, including Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced, guest-facing leadership position requiring strong organisation, people skills and a passion for delivering unforgettable hospitality experiences.
Responsibilities
* Food & Beverage Operations: Deliver a warm, personal welcome and ensure a consistently high standard of service; act as a brand ambassador to deliver Pullman standards across all F&B; supervise daily operations in Restaurant, Bar and Room Service; collaborate with Head Chef and F&B Services Manager to develop offerings and optimise guest satisfaction; coordinate shift coverage, rotas and operational needs across all outlets, including early mornings, evenings, weekends and bank holidays.
* Conference & Banqueting (C&B): Oversee day-to-day operation of the C&B department, ensuring seamless execution of meetings, events and banquets; liaise with the C&B Manager to exceed client expectations; prepare function spaces according to event specifications (layout, equipment, staffing); support delivery of corporate meetings, private events and high-profile conferences, adapting service style as needed; maintain close communication with kitchen and AV teams for timing and technical execution; train and coach the C&B team in service standards and guest engagement; monitor guest feedback and drive resolutions.
* Leadership & Admin: Supervise, coach and support F&B team members; ensure adherence to health, safety and food hygiene standards; contribute to staff training, appraisals and performance development; manage equipment, furnishings and inventory; prepare for and attend operational and function meetings; step in for the F&B Services Manager when required; assist in achieving department sales and profitability goals with a focus on upselling and guest engagement.
Qualifications
* A passion for hospitality and creating memorable guest experiences
* Experience in managing or supervising F&B teams in a 4- or 5-star hotel environment
* Previous exposure to Conference & Banqueting operations is highly desirable
* Excellent communication, leadership and organisational skills
* Ability to manage multiple priorities and work under pressure
* Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
* A proactive, hands-on approach with great attention to detail
Benefits
* Attractive salary + generous monthly service charge & performance incentives
* Two complimentary Bonus Breaks each year at other UK Accor hotels
* Company pension scheme
* Employee discount card with exclusive Accor hotel rates worldwide
* Free meals while on duty
* Complimentary use of hotel gym and sauna
* Up to 33 days’ annual leave per year
Salary: £38,004 per annum (£18.74 per hour) + high share of monthly service charge
#J-18808-Ljbffr