There's nothing better than the beautiful Lake District Come and join our One Great Team here at Haven Lakeland as a Guest Experience Team Member As part of our Guest Experience Team, you will… Prepare Welcome Packs Welcoming Guests at our busy reception Make courtesy check-in calls to arriving Guests Share your local knowledge with our Guests Work with the Team to resolve Guest queries quickly and efficiently Complaint handling Shift Patterns Working 5 days out of 7 our Reception opening times are as follows Monday 9am-7pm Tuesday 9am-5pm Wednesday 9am-5pm Thursday 9am-5pm Friday 9am-7pm Saturday 9am-5pm Sunday 9am-5pm What’s In It For You? Every Christmas and New Year off - Our park closes from November 11th - March 1st. This is a permanent position and the winter time sees us preparing the park for the new season. - Free use of our Leisure Facilities, including swimming pool Up to 50% Discount off food on Park and 20% discount in our shops Opportunity to use our Corporate Box at the O2 Arena Fantastic Discounts with many national Brands & Retailers 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels Reward & Recognition Schemes Training and development opportunities including fully funded qualifications Fantastic Health, Mind & Money Support Programme Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: 11.44 per hour part time or £26769.00 full time (45 hour contract) Experience and Qualifications We are looking for experienced team members who are confident with computers and confident in service recovery and complaint handling. Who are we? We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What’s it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate. Apply Online with current CV and contact details.