As the Store Experience Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.
Key Responsibilities
* Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in‑store experience.
* Interpreting sales data to drive performance and taking ownership of the store’s commercial success.
* Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
* Managing recruitment processes and ensuring effective onboarding and training for all new team members.
* Identifying high‑potential individuals and creating tailored development plans to support their career growth.
* Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
* Fostering a positive, inclusive, and motivating work environment where people thrive.
Qualifications
* Customer‑Focused: A strong customer‑centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance.
* Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs.
* Team Leadership: Proven ability to lead teams/other leaders in fast‑paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
* Eager to Learn: Open to feedback and actively seeks opportunities for personal and professional development.
* Excellent Communication: A clear, confident, and empathetic communicator, strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long‑term goals/vision.
* Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
* Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
* Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
* Comfortable working varied hours, including evenings, weekends, and holidays.
* English language skills.
Benefits
All our employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. In addition to the staff discount, all employees are included in the H&M Incentive Program – HIP. You can read more about the H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
Company Description
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortment features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.
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