Job Description
Customer Support Executive
Customer Operations Team – Geospatial Division
Farnborough, UK - Hybrid
About the role
This is a fantastic opportunity for an individual with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining a team with well-established colleagues, able to support you to be able to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.
Reporting directly to the Head of Operations, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.
Project management has recently joined the function of the Operations team. This has provided an exciting new opportunity for us to support our project managers with delivery. We’ll also be getting more involved with the administration of project management systems.
This role also provide...