Do you have experience in dealing with customer complaints?
My client is a successful travel company based in Essex is seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints.
This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression. As a Customer Relations Executive you will be responsible for ensuring the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.
JOB DESCRIPTION:
* Dealing with complaints from customers pre and post departure, over the phone by email and by letter
* Logging the compliant and sending out an initial response to acknowledge the complaint
* Investigating the complaint by liaising with suppliers
* Responding and evaluating the complaint, offering compensation where necessary
* Ensuring all complaints are dealt with in accordance to ABTA code of conduct
EXPERIENCE REQUIRED:
* A strong background within customer relations
* Must have excellent writing skills from a customer service environment
* Previous travel experience and Knowledge of ABTA's code of conduct is an advantage
* Ability to work under pressure, use your own initiative and to deadlines
* Must be able to work calmly and rationally with difficult customers
THE PACKAGE:
* An attractive salary package of £22,000 depending on experience. This is a fantastic opportunity to work for an established and ambitious travel company.
* Hybrid working
HOURS:
* Monday - Friday; 9.00 to 17.30hrs
* Saturday: 9.00 to 17.00hrs
INTERESTED:
If you have the suitable skills and experience for the role, please follow the instructions to apply now
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