Claims Adjuster - Casualty
AXA XL invites applications for the Claims Adjuster - Casualty role in London, UK. This permanent opportunity is part of the International Casualty Claims team and focuses on complex global risks, continuous improvement and excellent service to clients worldwide.
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Location: London, UK.
What you’ll be doing
* Managing a portfolio of claims up to a pre-determined authority level. Pro‑active engagement with all stakeholders to resolve claims promptly, fairly and with due expertise.
* Ensuring all claims are reserved where possible, within company guidelines.
* Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
* Referring contentious or complex matters to Senior Team members to agree strategy and reserve.
* Working with Third Party Administrators and Legal Partners for claims that fall outside the Delegated Authority arrangements. The larger and more contentious matters will be referred upwards and reported to the Management Team quickly and effectively. A diary system will allow handlers to review their claims every 90 days.
* Conducting regular meetings with the delegated claims partners, providing oversight of portfolio performance, litigation management, improvement areas and fund adequacy.
* Involvement with auditing of the key partners and ensuring delivery of action points.
* Working with Offshore / Shared Services team to deliver the expected service.
* Assisting Underwriters with renewal strategies, e.g., sense checking loss runs.
* External broker and client liaison.
* Effective diary and static claims management.
What you’ll bring
* International Casualty Claims adjusting experience, ideally including Lloyd’s London market.
* Effective communication and excellent organisational skills.
* Happy to work on team activities or individually.
* Competent in all Microsoft suite products.
* Innovative mindset with ability to find successful solutions.
* High level of numeracy and attention to detail.
* Willingness to show pragmatism when required.
* Hold accountability – seeking guidance or authority when uncertain.
* Committed to achieving excellence.
* Ability to prioritise tasks and responsibilities.
* Education to A Level standard minimum, or equivalent.
* Knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines.
* Working knowledge of US Casualty claims an advantage.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability or any other protected characteristic. This commitment supports an inclusive culture that enables business growth. Learn more at https://axaxl.com/about-us/inclusion-and-diversity.
Total Rewards
Axa XL’s reward programme covers health, wellbeing, lifestyle and financial security, providing competitive compensation and personalised benefits that evolve with you.
Sustainability
Our 2023-26 Sustainability strategy, Roots of Resilience, focuses on protecting natural ecosystems, addressing climate change and embedding sustainable practices throughout operations. Key pillars include:
* Valuing nature: protecting and restoring nature, increasing biodiversity awareness and encouraging clients to put nature at the heart of their plans.
* Addressing climate change: building a net zero strategy, developing insurance products and services, and mobilising to advance leadership and investment in societal‑led solutions.
* Integrating ESG: incorporating ESG considerations in internal processes and practices, building resilience from the roots of our business.
* AXA Hearts in Action: volunteering and charitable giving programmes, including matching gifts, volunteering leave and the Global Day of Giving.
For further information, see https://axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, solves complex risks for mid‑sized companies, multinationals and other clients. We combine a capital platform, data‑driven insights, leading technology and talent to deliver top client service across global lines of business.
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