Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you
About the role
We're seeking a Senior Researcher to deliver both tactical and strategic research across multiple squads and products, using a robust mix of qualitative and quantitative methods. You'll help set and maintain high research standards, ensuring insights translate into meaningful actions that influence product direction, client outcomes, and organisational success.
In this role, you'll embed research at the heart of decision-making-driving cross-functional collaboration, managing senior stakeholders, and demonstrating research as a critical lever for transformation and growth.
You'll also play a key role in strengthening the research practice by championing knowledge sharing, governance, and best practice. As a mentor to peers and junior researchers, you'll contribute to the growth of the wider team and help foster a positive, high-performing culture grounded in curiosity, collaboration, and impact.
Hargreaves Lansdown is going through an exciting period of change, and Design and Research sits at the core of the biggest digital transformation the company has gone through - and we're reinventing ourselves to match the ambition. Our focus is simple: create seamless end-to-end experiences, powered by insight, that put our clients at the centre.
We're building a future-fit team of full-stack designers and researchers accountable for crafting intuitive, cohesive journeys, shaping strategy through evidence, bringing clarity to complexity, and championing real user needs. Overhauling our ways of working to drive greater efficiency, raise the effectiveness of what we deliver and enable opportunity for development and growth. Energised by a shared mission to unlock our collective potential and set a new standard for what design and research can achieve bringing our future vision to life.
What you'll be doing
* Designing, conducting, and delivering end-to-end complex mixed-methods research - exploratory, generative, evaluative - tailoring methods to fit the problem space
* Delivering the overarching UX research strategy, ensuring alignment with business objectives and create best-in-class experiences
* Scoping and prioritising research activities in line with product and business timelines
* Quantitative analysis, leveraging tools like surveys, A/B testing, and behavioural analytics to uncover trends, understand and interpret data to measure usability, and validate hypotheses
* Qualitative exploration through interviews, usability testing, field studies, diary studies, and workshops to uncover user motivations, pain points, and needs
* Partnering with Product Managers, Designers, and Analysts to synthesise findings and build understanding of the client
* Influencing through storytelling, workshops, and visual frameworks, creating actionable insights that shape strategy and inform direction
* Setting the bar for research standards across the team and embedding best practices
* Contributing to the development of research playbooks, templates, and training
* Mentoring junior researchers and contribute to team capability development
About you
* Demonstrable UX research experience with a strong portfolio of impactful research work across industries, products, or platforms
* Proven expertise in both quantitative (e.g., survey design, statistical analysis, large-scale data interpretation) and qualitative (e.g., ethnography, usability testing, contextual inquiry) research.
* Experience collaborating with and influencing C-suite or senior leadership
* Experience working in agile, cross-functional teams with product and design stakeholders
* Strong storytelling and presentation skills; ability to distill complex findings into actionable insights
* Excellent interpersonal and communication skills
* Familiar with tools such as Figma, Dovetail, UserTesting, Optimal Workshop, Maze, Lookback, Qualtrics, Tableau, or similar
* Knowledge of accessibility, inclusive design, and global research practices
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
* Discretionary annual bonus* and annual pay review
* 25 days* holiday plus bank holidays and 1-day additional Christmas closure
* Option to purchase an additional 5 days holiday**
* Flexible working options available, including hybrid working
* Enhanced parental leave
* Pension scheme up to 11% employer contribution
* Income Protection and Life insurance (4 x salary core level of cover)
* Private medical insurance*
* Health care cash plans - including optical, dental, and outpatient care
* Health screening programme
* - confidential support including mental health counselling and remote GP
* Wellhub - unlimited access to fitness providers and wellness coach sessions
* Variety of travel to work schemes with bike storage and shower facilities
* Inhouse barista and deli serving subsidised coffee and sandwiches
* Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Interview process
The interview process for this role will include two stages with a task.
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
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