Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre. Working Pattern: 20 Hours per week Monday-Friday 6 months contract Key responsibilities: Handle Incidents and Service Requests Provide assistance with enrolment and setup of new or existing end user devices. Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals. Enrolling laptops into Intune. Assist users with new system views and working. Interact with other technical staff to understand problems and relay information to less experienced agents and /or users; Manage Users expectations about problem resolution. Appraise Technician I, II and Region Lead of daily performance. Keep team informed of any issues or recurring problems. Qualifications Computer Science Course attendee ITIL 4 (Beneficial) Attributes: Solution mindset: driven to solve problems and find solutions to user issues Prioritization, planning and organisational skills Enthusiastic, flexible, and able to take initiative to work independently. Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving Ability to learn You can learn more about MSX International on our website: MSX International