The Quoting Associate will be responsible for delivering a lead in customer experience to drivers and fleet contacts alike, ensuring quotes and queries are dealt with efficiently and completed accurately within service level agreements.
What you’ll be doing:
* To respond to day-to-day enquiries and to ensure that tasks are prioritised and completed within agreed SLA’s.
* To carry out quotes to support team workload and ensure they are accurate and delivered within the agreed SLA’s.
* Be prepared to take ownership of processes, actions & queries, and be prepared to investigate and resolve queries or escalate them accordingly
* To build and maintain excellent working relationships with clients, colleagues and internal stakeholders.
* To ensure documentation and files are maintained to satisfy audit requirements.
* Display our Toyota Way Competencies at all times.
* Be responsible for own development, requesting coaching and training as appropriate.
* Full understanding of all SLAs and client requirements through following policies and procedures and adhering to them.
* Adhere to our quality guidelines, be receptive and respond positively to feedback and actively participate in coaching.
* Fully understand our customer satisfaction measures (Net Promoter Score and Customer Satisfaction Index) and be mindful of this in every customer transaction.
How you could stretch this role:
* Handling of Escalations of complaints and query resolution, including the recommendation of corrective actions and implementation of preventative measures.
* Proactively identify and resolve operational issues and develop / maintain process flows and work instructions for activities to improve efficiency, enhance service, minimise errors and reduce costs.
Experience you’ll gain:
* Provide front-line support to the business to resolve quote issues and queries.
* Contribution to efficiency and innovation strategies
* Liaise with TPS team to find solutions to process improvement suggestions
Key Experience & Skills:
* Attention to detail is imperative
* Problem solving, solutions focused
* Good analytical skills, ability to identify best practices
* Good numeracy skills
* Excellent communication skills with a strong service ethic
* Organised and can manage your own workload
* A strong customer focus, with a first-time resolution approach
Attributes & Behaviours:
* Team player
* Possess a can-do-attitude
* Don’t give up easily and take pride in getting things right first time
* Enjoy achieving SLA and targets
* Resilient and resourceful
* Self-motivated with an enthusiasm to succeed
Benefits:
* Bonus earning potential
* 25 days holiday + 8 days bank holiday
* Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
* Hybrid working policy 2 days from home each week should you want to
* Car Scheme following passing of probation
* Private Medical Cover
* Life assurance scheme
* Discounts on different retailers
* Free onsite car parking
* Onsite nursery with discounted prices
* Well-being hour each month
* Discounts on Toyota & Lexus Cars
* Well-being events
* Volunteer Days
* Employee assistance programmes
* Free fruit in the office
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
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