Overview
NHS 111 Health Advisor | Located on site - Ipswich, Suffolk. Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.
To gain a better insight into the role, you can watch a video of a typical call simulation.
Employee Wellbeing And Benefits
At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:
* 33 days annual leave, increasing with service up to 36 days per year (including bank holidays)
* Paid training and continuous learning opportunities to grow your career
* Competitive pension scheme with Scottish Widows or the Peoples Pension
* Salary Finance: Access to salary advances, loans, and government benefits
* Discounts & Perks: Blue Light Card, Costco membership, and more
* Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options
* Wellbeing Support: Free 24/7 counselling and advice helpline, including Headspace access
For more details on our full benefits package, click here.
Pay Rates
* £12.21 per hour (7am-11pm)
* £15.18 per hour (11pm-7am)
* Enhanced rate of £15.71 per hour when working between Friday 18:00 and Monday 7:00am
Note: Weekend rate is a non-contractual incentive for working unsociable hours and you will be paid £12.21 during training.
Working Hours
We understand the importance of flexibility. We are currently offering part-time shifts, which will be discussed upon application. Please reach out via email if you need to discuss arrangements.
Role and Location
This role cannot be worked remotely, and you must be able to attend shifts in our 111-contact centre:
Unit 7, Delta Terrace, West Road, Ransomes Euro Park, Ipswich, Suffolk, IP3 9FH
Training and Development
We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the NHS Pathways triage tool.
Schedule
Full-Time: Monday-Friday (9am-5pm) for 4 weeks. Part-Time: Tue, Wed, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 6 weeks.
Current Training Date Availability: Full-Time Course starting on 6 October 2025.
* It is essential that you attend training every day
* Assessments and call audits throughout training are required to continue in the role
* After training, you will receive an additional 8 weeks of support to become a fully accredited Pathways Health Advisor
This training ensures you’re ready to make an impact from day one, with ongoing support to help you succeed in your career.
#J-18808-Ljbffr